TCPA Compliance and Consent

How consent is captured

Calls follow TCPA rules, with verbal consent on the call plus a prior opt-in. We confirm interest and consent before a live handoff so your licensed agents start mid-conversation—not on a cold interruption.

Your responsibilities as the buyer

You remain responsible for holding active licenses in the states you receive, following carrier rules, and following CMS marketing and enrollment rules for Medicare. Tele Leads Agency scopes delivery to your licensed footprint and campaign hours; suitability and disclosures on the call stay with your team.

Billable transfers and replacements

A transfer counts as billable only when the call stays connected past the buyer's agreed buffer time. Rejected or disqualified leads are replaced with new leads—not paid back in cash. See lead quality and replacement and pricing.

This page describes our process and is not legal advice.

Why we describe process without absolute claims

Tele Leads Agency designs campaigns with compliance-minded handling. We avoid absolute marketing claims about risk-free outcomes. Licensed agents remain responsible for how they open calls, document consent on their side, and follow carrier or CMS rules. Our role is to deliver exclusive live transfers and callback leads with prior opt-in and verbal consent on the call before handoff.

That consent model is practical: consumers opt in first, then confirm willingness to speak with a licensed agent verbally before the transfer. You receive warm conversations scoped to licensed states nationwide, with transfer hours set around your schedule.

How this ties to billing and replacements

A transfer is billable only when the call stays connected past your agreed buffer time. Shorter connects are not billed. Rejected or disqualified leads are replaced with new leads—cash is not returned. Read the full commercial framing on pricing ($25–$50+ per billable transfer, $12–$18+ per callback lead, 30-unit minimum) and the lead quality and replacement policy.

Onboarding checklist for buyers

Before launch we confirm verticals, licensed states, daily caps, hours, product mix (live transfers vs callback leads), and buffer time. Keep appointments and scripts ready. Medicare teams should maintain CMS-aware talk tracks; ACA teams should staff OEP and SEP windows deliberately. Auto and Final Expense floors should match screening fields to what agents can quote.

Questions about process belong in your written quote and onboarding notes—not in unverified marketing claims. This page describes how Tele Leads Agency works and is not legal advice.

Agent-side documentation habits

Successful buyers treat each connect as a regulated conversation. Keep CRM notes, appointment evidence, and disclosure checklists ready before transfers arrive. Medicare desks should confirm scope-of-appointment practices; ACA desks should verify household and income collection workflows; Final Expense and auto desks should confirm product eligibility questions their carriers require.

Tele Leads Agency supports that readiness by scoping exclusive inventory to your licenses and hours, confirming buffer time for billable live transfers, and documenting consent as prior opt-in plus verbal confirmation on the call. We still will not claim zero risk or perfect outcomes—your licensing and call conduct remain your responsibility.

Where to go next

Use how it works for the delivery flow, live transfers versus data leads when choosing a model, and contact to request a written quote with verticals, states, quantity (30 minimum), and product type.