What Makes an ACA Live Transfer Billable?

Short answer: An ACA live transfer is billable only when the call stays connected past your agreed buffer time; shorter connects are not billed. Confirm screening, replacement rules, and volume caps before OEP. Tele Leads Agency sets the buffer per buyer at onboarding. See ACA live transfers, pricing, and the replacement policy.

Billable buffer rules agents should confirm in writing

Before Open Enrollment volume ramps, get your buffer time in the written quote. Tele Leads Agency sets buffer time per buyer at onboarding; we do not publish a one-size-fits-all seconds threshold on the site. What matters for your forecast:

• The call must reach your designated number and stay connected past the agreed buffer.
• Shorter connects are not billed as billable transfers.
• Rejected or disqualified leads follow the replacement process—new leads, not cash returns.
• Report issues with the lead or transfer identifier and reason, per your order terms.

Full definitions and reporting steps live on the lead quality and replacement policy page. Pricing context and quote drivers are on how pricing works.

Agent-side screening that protects billable quality

Billable does not mean “every warm voice converts.” It means the handoff met campaign rules. On the agent side, prepare your floor to verify:

• Caller identity and reason for shopping Marketplace coverage.
• State and county fit for plans you can enroll.
• Whether the consumer is in Open Enrollment or a Special Enrollment Period window.
• Consent and call documentation habits your agency requires.

Exclusive ACA live transfers are scoped to your licensed footprint and capacity. Your producers still own suitability, disclosures, and enrollment accuracy after the connect.

Volume planning around billable connects

Order volume against agents who can answer live and complete applications—not against theoretical dialer capacity. If your team’s average handle time is long during Open Enrollment, lower daily caps so more connects stay productive past the buffer and through enrollment. Over-ordering creates missed rings, rushed presentations, and noisy quality disputes that replacements cannot fully fix mid-season.

Practical sequence:

1. Confirm licensed states, hours, and max concurrent answers.
2. Lock buffer time and replacement rules in the quote.
3. Pilot a staffed daily cap for several days.
4. Raise volume only when answer rate and enrollment workflow stay stable.

SEP vs Open Enrollment: same billable rule, different screens

The buffer rule does not change between Open Enrollment and SEP. Screening does. SEP transfers should confirm a qualifying life event and an active enrollment window; Open Enrollment transfers focus on Marketplace readiness inside the annual window. Keep dispositions clear so replacements and filter tuning stay accurate either way.

How Tele Leads Agency handles this

We deliver exclusive ACA live transfers with screening matched to your brief, billable buffer time confirmed in writing, and replacement—not cash return—handling for rejected or disqualified leads. Share your Open Enrollment schedule and SEP appetite when you request a quote so delivery matches what your licensed agents can answer.

Frequently asked questions

Is a transfer billable if the caller hangs up before my buffer?

No. Only connects that stay past the agreed buffer time are billed as billable transfers.

What happens if an ACA transfer is rejected or disqualified?

Rejected or disqualified leads are replaced with new leads under the lead quality and replacement policy—not paid back in cash.

Does SEP use a different billable definition?

No. Buffer rules stay the same; screening criteria for the qualifying life event are campaign-specific.

What should I bring to a quote call?

Licensed states, daily answer capacity, preferred hours, Open Enrollment vs SEP mix, and whether you want live transfers, callback leads, or both.

Tele Leads Agency · teleleadsagency.com · (888) 603-5358